Terms built for real nights.

Agreement and scope

These Terms of Service (the “Terms”) are a binding agreement between you and Grayston Technologies, the operator of Loyalure (“Grayston,” “Loyalure,” “we,” “us,” or “our”). They govern the Loyalure websites, installable member web application, venue and operational workspaces, and related services that link to these Terms (collectively, the “Service”).

By creating an account, accepting these Terms electronically, joining a venue, or using the Service, you agree to these Terms and acknowledge the Privacy Notice. If you use Loyalure for a business or other entity, you represent that you have authority to bind it. A signed order form or venue agreement controls if it expressly conflicts with these Terms.

Eligibility and age

Loyalure is intended only for adults age 21 or older in the United States. You may not use the Service if you are under 21, are legally prohibited from using it, or cannot form a binding contract. You must provide an accurate age affirmation when requested.

A digital age affirmation is not identity or age verification at a venue. Every venue independently controls admission, ID checks, dress code, capacity, safety, conduct, and service decisions. An account, membership, reward, RSVP, tier, or VIP request never guarantees entry, service, seating, or availability.

Accounts and security

You must use an email address you control and keep your information accurate. You are responsible for activity under your account and for protecting your email account, authenticated sessions, and devices. Do not share magic links, one-time codes, QR tokens, or privileged access.

Notify us promptly through the support center if you suspect unauthorized access. Business and platform users must use required multi-factor authentication and may access only the organizations, venues, records, and tools assigned to them. We may require reverification or terminate duplicate, fraudulent, compromised, or misused accounts.

Venue relationships

Participating venues are independent businesses. Unless expressly stated, Grayston does not own, operate, employ, control, endorse, or act as agent for a venue. Venues are responsible for their offers, events, guest decisions, premises, staff, products, services, permits, and legal compliance.

Venue-specific rules shown in Loyalure—including reward conditions, tier criteria, expiration rules, capacity, hours, and VIP requirements—are part of the applicable offer. Contact the venue about onsite service or entry; contact Grayston about Loyalure access, privacy workflows, or platform defects.

Points, tiers, and rewards

Loyalure points, tiers, and rewards are limited, promotional, venue-specific benefits. They are not money, stored value, gift cards, securities, property, or a bank account; have no cash value; do not accrue interest; and cannot be sold, transferred, combined across venues, inherited, or exchanged outside the applicable venue program.

Points are earned and rewards are reserved or redeemed only under the published program rules and inventory available at that time. A venue may change future earning rules, benefits, inventory, or expiration terms prospectively. Previously completed ledger activity is not silently rewritten: permitted corrections use traceable compensating entries. We or a venue may withhold, reverse, or correct benefits obtained through error, abuse, duplicate activity, unauthorized transfer, manipulation, or fraud.

Events, RSVPs, and VIP requests

Event listings can change or be canceled. An RSVP records interest or, when expressly confirmed, a reservation under the venue's terms; it does not override capacity, admission, age, arrival-time, or conduct rules. A waitlist position is not a promise of admission.

Production VIP submissions are requests only. Submitting a request does not create a reservation, charge, deposit, or guarantee. The venue must separately confirm availability and any commercial terms. Any sandbox deposit display is clearly labeled, has no real-world value, and must not be treated as a completed payment.

Communications and choices

We may send essential account, security, privacy, and transactional messages needed to operate the Service. Marketing email and push notifications require the applicable consent and remain subject to provider approval, suppression, frequency, and quiet-hour controls. You can withdraw optional consent in Loyalure or use the unsubscribe control in an email.

Loyalure v1 does not use SMS marketing or phone-number authentication. A phone number, if you voluntarily provide one for a VIP request, is optional contact data and is not consent to automated calls or text messages.

Acceptable use

You may not use the Service to:

• violate law, another person's rights, venue rules, or provider policies;
• misrepresent identity, age, authority, consent, attendance, or eligibility;
• forge, replay, share, scrape, or manipulate QR tokens, points, rewards, referrals, metrics, or attribution;
• access another tenant, member, sponsor, device, report, or system without authorization;
• upload malware or unlawful, deceptive, infringing, explicit, harassing, or unsafe content;
• interfere with security, rate limits, availability, audit trails, or technical safeguards; or
• reverse engineer or commercially exploit the Service except where law expressly permits it.

Operators must obtain valid marketing consent, honor suppressions, limit access by role, and use member data only for the venue relationship and authorized Loyalure purposes.

Content and intellectual property

Loyalure, its software, design, marks, documentation, and platform content are owned by Grayston or its licensors and are protected by intellectual-property laws. Subject to these Terms, we grant you a limited, revocable, nonexclusive, nontransferable license to use the Service for its intended purpose.

You retain rights in content you lawfully submit. You grant Grayston a worldwide, nonexclusive license to host, process, reproduce, and display it only as needed to operate, secure, improve, and provide the Service. You represent that you have the necessary rights and permissions. Feedback may be used without restriction or compensation.

Third parties and sponsors

The Service relies on third-party infrastructure and may link to venue, sponsor, map, authentication, or other services. Their terms and privacy practices apply to their services, and we are not responsible for third-party offerings. Sponsors receive only the aggregate or de-identified reporting authorized by Loyalure; sponsor placement does not mean Grayston endorses a sponsor or its product.

Changes, suspension, and termination

We may modify, secure, limit, suspend, or discontinue all or part of the Service, and a venue may modify or end its program. We will provide reasonable notice when practicable, but may act immediately for security, legal, safety, provider, fraud, or tenant-isolation reasons.

You may stop using Loyalure and request account deletion through the authenticated privacy workflow. Termination does not erase records we must retain for security, legal, reconciliation, dispute, or append-only audit purposes; retained data remains subject to the Privacy Notice. Provisions that by nature should survive will survive termination.

Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” GRAYSTON DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT A VENUE WILL HONOR AN OFFER, ADMIT A MEMBER, OR PROVIDE A PARTICULAR EXPERIENCE.

These disclaimers do not waive warranties or rights that cannot lawfully be excluded, and nothing in these Terms limits a venue's independent obligations to its guests.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GRAYSTON AND ITS AFFILIATES, OFFICERS, EMPLOYEES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING FROM THE SERVICE OR A VENUE EXPERIENCE.

OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID DIRECTLY TO GRAYSTON FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THIS LIMIT DOES NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING WHERE APPLICABLE FOR FRAUD, WILLFUL MISCONDUCT, OR PERSONAL INJURY CAUSED BY NEGLIGENCE.

Business-user responsibility

If you use Loyalure on behalf of a venue, sponsor, or other business, that business will defend and indemnify Grayston from third-party claims, damages, and reasonable costs arising from its content, offers, venue operations, unlawful data use, violation of these Terms, or infringement of another person's rights, except to the extent caused by Grayston's breach, negligence, or willful misconduct. This section does not apply to an individual acting solely as a consumer.

Disputes and governing law

Before filing a claim, please send a written description through the support center and allow 30 days for a good-faith resolution, unless urgent relief or a shorter statutory deadline applies. Ohio law governs these Terms without regard to conflict-of-law rules. Subject to applicable consumer law, claims may be brought in the state or federal courts serving Franklin County, Ohio, and the parties consent to their jurisdiction.

Nothing in this section prevents you from using a government complaint process, bringing an eligible small-claims action, or exercising a right that cannot be waived. These Terms do not impose mandatory arbitration or waive participation in a class action.

Updates to these Terms

We may update these Terms as the Service or law changes. We will publish the new version and effective date. For material changes, we will provide reasonable notice and require a new recorded acceptance when appropriate. Changes apply prospectively; continued use after the effective date constitutes acceptance where permitted by law.

General terms and contact

If any provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganization, financing, sale, or transfer of the Service. These Terms, the Privacy Notice, and any controlling written agreement are the entire agreement about their subject matter.

Questions may be sent to jforster@graystontechnologies.com. Please do not include passwords, authentication codes, government ID numbers, or unnecessary member information.