Loyalure member support

Get back to your night.

Loyalure keeps support paths private, specific, and attached to the venue or account that needs attention.

Member-first assistance

Sign-in help

Request a fresh secure email link from the sign-in screen and open it on the same device. Loyalure does not use phone OTP or ask for a password in v1.

Membership and rewards

Open the app’s You destination for venue-specific account controls. Reward eligibility, point history, published rules, and redemption terms appear in the Wallet.

Privacy requests

Signed-in members can request a private export or verified deletion from the privacy center. Sensitive requests require a recent sign-in and remain auditable.

Install the member PWA

Native iPhone and Android apps are coming soon. Use the complete PWA now: open your venue link in Safari or Chrome, then follow the installation instructions.

Venue and Door help

Venue configuration belongs on a laptop or desktop; Door may use a registered tablet. The Venue User Manual answers role, loyalty, event, VIP, campaign, Door, Media, privacy, and troubleshooting questions.

Read the Privacy Notice, Terms, or our security posture. Store-review and account-access contacts are supplied privately in the applicable store review record rather than exposed in member activity.